Anyone Ordered from KMS Lately?

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mmeadow
Supporter 2004-2021

Post   » Wed Apr 15, 2020 2:51 pm


I'm happy with my recent orders of KMS pellets and orchard grass.

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RavenShade
Thanks for the Memories

Post   » Thu Apr 30, 2020 10:10 pm


FWIW, I received my third cut hay and orchard grass and am happy with the shipping speed and quality.

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Waddles
Party Poop-er

Post   » Tue May 19, 2020 12:42 pm


Anyone with 3rd cut seeing thorny items in their hay?
The stems are about 1/4 inch thick with stiff thorny bits at intervals on the stem. I've been picking them out before giving the hay to my pigs but am worried that I might miss some especially if the thorns fell off the stem and get mixed in with the rest of the hay.
The hay was purchased earlier this month.

I sent a photo to KMS but they have no idea what it might be. They think it just happened to be a bad batch and have offered to replace it. My concern is potentially getting another bad batch. And then I would have another 45 lbs of hay to dispose of.

I'm not sure what to do at this point. Accept the 3rd cut replacement and hope for the best. Request store credit or refund. I also thought about requesting replacement with 2nd cut but am not sure how it'll affect my allergies. I've only gotten 3rd cut from them before.

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Sef
I dissent.

Post   » Tue May 19, 2020 12:52 pm


I've had that from KMS in the past, but it was quite a long time ago. What about orchard grass?

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mmeadow
Supporter 2004-2021

Post   » Tue May 19, 2020 1:23 pm


Unless you are allergic or have another problem with it, I highly recommend the bluegrass. (I must have spaced out when posting above, because that's our standard order for many, many years. KMS does not even list orchard grass on the website.) Maybe no more than two or three times have I found anything less than wonderful in the 45 lb box.

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Lynx
Celebrate!!!

Post   » Tue May 19, 2020 3:10 pm


It can be super difficult to get a completely clean field of hay with no weeds in it. I vaguely remember Linda dealing with this every once and a while. Always important to grab handfuls of hay individually so you can feel if there are any thorns or if anything unusual has made it in. I think a replacement might depend on how much is there (sometimes you don't know unless you look through the whole thing).

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Waddles
Party Poop-er

Post   » Tue May 19, 2020 5:32 pm


Mmeadow - good to know about the bluegrass. I have heard that some pigs won't eat bluegrass/orchard grass? Have you experienced that with any of your pigs?

I understand it's hard to get a clean field as things blow in, it's just that the weeds happen to be thorny that worries me in the event of mouth or eye pricks. Good idea to see if the rest of the box is similar to what I've seen so far.

Kelsie

Post   » Tue May 19, 2020 5:52 pm


On March 20th I ordered a 15# box of Bluegrass hay from KMS and it was beautiful. My pigs have always liked the Bluegrass. Once in a great while I'll purchase a small bag of Oxbow Timothy hay to give them some variety and although they will eat it you can tell their preference is the Bluegrass.

Last year I had purchased a box of hay from another online seller and it was full of those thorny pieces. They appeared to be foxtails. The company was kind enough to give me a complete replacement box.

If you have the option I would ask KMS to replace your thorny hay with Bluegrass. I bet you will find that your pigs will like it.

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Lynx
Celebrate!!!

Post   » Tue May 19, 2020 8:58 pm


Foxtails rings a bell. I bet that was the weed previously occasionally encountered in the KMS hay.

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mmeadow
Supporter 2004-2021

Post   » Wed May 20, 2020 5:58 pm


Agree with Kelsie. Same experience here. My pigs enjoy a taste of something different -- I sometimes give them Oxbow oat, alfalfa, or one of their blends -- but the bluegrass is their true love. We humans love it too--smells really good and makes me wonder what it'd be like to be a herbivore!

Try the bluegrass!

bpatters
And got the T-shirt

Post   » Wed May 20, 2020 7:17 pm


Funny. Mine hated bluegrass. All of 'em.

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Sef
I dissent.

Post   » Fri May 22, 2020 10:08 pm


Mine wouldn't eat bluegrass, either.

tiggyswift

Post   » Sat Jun 27, 2020 2:53 pm


I’ve been ordering from them for years and Dan seems like he is doing his best. I admit the quality isn’t as great as it was with Linda though. The pellets are bigger and the 3rd cut Timothy hay is dustier than it used to be. All 7 of my pigs started refusing their pellets so I’ve tried different brands but they still refuse them. I thought maybe KM’s changed their recipe but I guess that’s not it. They eat loads of hay and get their veggies daily so I’m not overly worried but it’s weird both my boys and girls started refusing pellets around the same time. I am thinking of switching suppliers.

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Sef
I dissent.

Post   » Fri Aug 21, 2020 12:03 am


What the heck is going on at KMS? The area guinea pig rescue contacted me last week to say that they ordered a bag of KMS pellets at my recommendation for a bladder stone pig in their care. They ordered it directly from KMS. The bag arrived a few days later and was only half full. Rescue emailed KMS; no answer. Emailed them a second time; no answer. I have emailed KMS myself on their behalf this past week--twice. Nothing. Today, I posted on their FB page, hoping maybe they are checking social media if something is going on with their email account. No response there, either. Another customer responded to my message that they were having the same issue with emails not being answered.

I'm very frustrated because I referred the rescue to KMS, they have a problem, and they are being ignored. If something is wrong at KMS, they need to tell their customers. Stuff happens, especially during Covid, and we can certainly make allowances for that. If they're just not bothering to respond to emails, though, that is pretty crappy.

tiggyswift

Post   » Fri Aug 21, 2020 7:18 am


It’s been a while since I ordered from KM’s but Dan always answered my emails within a few days. Maybe he took a vacation?

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Sef
I dissent.

Post   » Fri Aug 21, 2020 8:06 am


I would think they'd post that on their website or FB page, or have an auto-message for email. I haven't seen anything.

tiggyswift

Post   » Fri Aug 21, 2020 8:17 am


You’d think he would do that. I’m just guessing he is on vacation. Maybe he is sick?

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Tofu

Post   » Fri Aug 21, 2020 8:33 am


Here is a message I received on 7/29 when I ordered some 3rd cut Timothy. He texted the same message to me, maybe they are having email issues? Seems like this and their customer service problems have been going on for quite a while, really hope they get their act together.
I would like to apologize. I am trying text and email together because I do not believe my email blast made it to you or anyone else on the list. I cannot get 3rd Timothy that would meet the expectation of anyone. The intent of the email was asking people if they would like to switch hays. Next week we should have fresh 2nd cut. Right now we have fresh bluegrass and oat hay. I am reaching out directly via text in hopes I can bridge our customer service gap as well. My days are excessively long right now but I am digging in because I genuinely care about all of this. Do know, that as of this morning, we have also hired an additional team member for exclusively customer service. So Sorry for my failure to lead our customer service team well. -Dan
I replied back via text and got a response there right away, you might want to try that: 650-735-8607

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Lynx
Celebrate!!!

Post   » Fri Aug 21, 2020 9:52 am


When the weather does not cooperate, it can be pretty much impossible to find good hay.

I hope he gets his act together too.

tiggyswift

Post   » Fri Aug 21, 2020 4:02 pm


I stopped ordering from him about 2 months ago not because of the customer service but because I felt the quality of the hay/pellets went downhill and all my guys stopped eating it. I feel bad as I’ve been a loyal customer for many years but if my pigs won’t eat it I’m not going to buy it.

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